Privacy Policy
Self Growth Institute (SGI Psychology)
ABN: 86 161 043 072
🌐 www.sgipsychology.com.au
Last updated: October 2025
About This Policy
This Privacy Policy explains how Self Growth Institute (SGI Psychology) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to maintaining the confidentiality and privacy of all personal information obtained in the course of providing psychological services.
By using our website or engaging with our services, you agree to the terms of this policy.
Information We Collect
We collect only the information necessary to deliver safe and effective psychological care and to operate our practice efficiently. This may include:
Name, contact details, date of birth, and emergency contact
Relevant medical and mental-health history
Session notes and assessment information
Billing, payment, and appointment details
Information shared via website forms, email, or phone communication
If you apply for employment or placement, we may also collect your résumé, references, and qualifications.
You may choose not to provide certain information, but this may affect our ability to provide appropriate care or some website functions.
How We Use Your Information
Your personal information is used to:
Provide psychological assessment, treatment, and follow-up care
Manage appointments, payments, and administration
Communicate with you and coordinate care with other health professionals (with your consent)
Meet professional, ethical, and legal obligations
Improve service quality and website performance
We will not share your information with third parties without your consent, except where required or authorised by law.
Third-Party Service Providers & Data Hosting
We may use reputable third-party service providers for booking, telehealth, payment processing, or secure cloud storage.
Your information may be stored in Australia or overseas, and we take reasonable steps to ensure that any third parties protect it in accordance with the APPs.
Payment Processing & Surcharges
We use Stripe to securely process online payments for services and products. Stripe may collect and store limited personal and financial information necessary to verify card details and complete transactions. Stripe processes this information in accordance with its own Privacy Policy and security standards (PCI DSS Level 1 compliance).
When paying online through our website, a standard Stripe processing fee of 1.7% + $0.30 per transaction is automatically added to the total amount payable. This surcharge is set by Stripe and is not determined by Self Growth Institute.
Clients who choose to pay directly to the clinic (including in-person EFTPOS, cash, or bank transfer) will pay only the stated session fee, and no Stripe surcharge will be applied.
Self Growth Institute does not store your full payment-card details. All online payments are encrypted and processed directly through Stripe’s secure servers.
Limits of Confidentiality
Information you share with your psychologist remains confidential except when disclosure is legally or ethically required, including:
When there is serious or imminent risk of harm to you or others
When abuse or neglect of a child or vulnerable person is suspected or known
When records are subpoenaed by a court of law
When disclosure is otherwise required or authorised by law
Whenever possible, your psychologist will discuss these obligations with you before any disclosure.
Access and Correction
You have the right to request access to, or correction of, your personal information. Requests should be made in writing to:
📧 admin@sgipsychology.com.au
We will respond within 30 days and may require proof of identity before releasing information.
Clinical records are retained for at least seven (7) years after your last contact, or until age 25 if you were under 18 at your last session, in line with professional standards.
Data Security and Breaches
We take reasonable steps to protect information from misuse, loss, or unauthorised access.
Electronic data are stored on secure, password-protected systems.
Paper files are kept in locked storage.
If a data breach occurs that is likely to cause serious harm, we will follow the Notifiable Data Breach Scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Cookies and Analytics
Our website may use cookies or analytics tools to improve user experience and measure website performance.
These technologies may collect general information such as pages visited, device type, or IP address.
You can disable cookies in your browser settings, though some site features may not function correctly.
Contact and Complaints
If you have any questions or concerns about how your information is handled, please contact us: