Privacy Policy

About this Privacy Policy

This document is our “Privacy Policy” and it contains details on issues related to your privacy when using our site and services. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through our site (www.

When you use our site, you accept and agree to our Terms and Conditions and to our Privacy Policy.

If you do not agree to with all the terms contained herein, do not use this site.

Information we collect

To operate this site effectively and deliver our counselling services, we may have to collect personal information (such as, but not limited to, your name, phone number, email address, and home address), billing and payment information, profile information, log data (information such as your computer, Internet Protocol address -“IP”-, pages you visited, time spent on those pages and other statistics) and any information which is exchanged between you and your counsellor.

You may decide which information, if any, you would like to share with us, but some functions of our site may not be available to you without providing us with the necessary information. By deciding to provide the information requested you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.

We will not sell or rent any information you shared via our site. Other than what we detailed in this Privacy Policy, we will not use or disclose any information unless you specifically and explicitly requested or approved us to do so.

We also collect and maintain different types of personal information in regards to those who seek to be, are, or were clients, counsellors or employees, including the information contained in:

  • Booking sessions
  • Medical reports/letters
  • CV’s and applications;
  • References and interview notes;
  • Letters and contracts of offer and acceptance of employment;
  • Policy acknowledgement;
  • Personal development records;
  • Invoicing and wage information.

How we use your information

The information may be used for the following purposes:

  • To enable and facilitate counselling services.
  • To measure and improve the quality of the counselling services.
  • To conduct system administration and system troubleshooting as well as to diagnose or fix technological problems.
  • For billing-related purposes.
  • To market the website and counselling services.
  • To comply with applicable laws, including, but not limited to laws related to protecting client and public health and safety.

Compliance with Laws

We may disclose necessary or appropriate information to protect the safety of the public or any person, to respond to claims and legal process and to prevent or stop activity that may be illegal or dangerous.

You should also be aware that Counsellors may be obliged to disclose information to law enforcement or other authorities to conform with their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

Your rights

You have the right to request to see any personal information that your Counsellor has collected about you or your situation. You have the right to view your clinical file. If you believe that some information about you is incorrect, you may request the information to be changed.

How to access your personal information

Only you or another person you have authorised, such as a legal guardian or authorised agent, can make  this request. 

You may be asked to put your request in writing and with information that identifies you. If so, include:

  • your name and contact details
  • the personal information you want to access
  • how you would like access to the personal information (such as receiving a copy by email or post, or if you just want to look at the information)
  • if you authorise a person or organisation to access the personal information on your behalf you will need to provide us with a written authorization.

We will respond a request for access to personal information within 30 days.

Use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to. Cookies contain information that is transferred to your computer’s hard drive.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page

By continuing to browse the site, you are agreeing to our use of cookies.

Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block cookies you may not be able to access all or parts of our site.

Contact us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected]

Please note: We may change these terms from time to time. You will always be able to view the most current version by clicking on a link at the bottom of any page on our site

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