Frequently Asked Questions

This page answers common questions about therapy, counselling, Medicare rebates, and practical information for clients of Self Growth Institute (SGI Psychology) in Preston, Melbourne.
If you can’t find the answer you’re looking for, please contact us — our friendly team will be happy to help.

General Questions

  • No referral is required to see one of our psychologists or therapists. You can book a private session directly for immediate support. Many clients choose this option for its flexibility, privacy, and ease of access—especially if they’ve already used their Medicare-rebated sessions.
    If you wish to claim Medicare rebates, you can obtain a Mental Health Care Plan (MHCP) from your GP, which provides rebates for up to 10 psychology sessions per calendar year. Our team can guide you through the process and help you choose the best option for your needs.
    All clients who are eligible for Medicare benefits can use their MHCP when booking with SGI. Clients not eligible for Medicare are still welcome to book private sessions (rebates won’t apply).Description text goes here

  • Yes. Your privacy and confidentiality are our top priority. Only your therapist has access to your information, and no details are shared externally without your signed consent.
    Our secure platform complies with the Australian Privacy Principles, ensuring all sessions and records remain safe and confidential.Description text goes here

  • Yes. We provide both in-person sessions at our Preston, VIC clinic and Telehealth counselling across Melbourne and Australia-wide.
    You can choose whichever feels most comfortable and convenient—our psychologists provide the same compassionate, evidence-based care in both formats.

  • There are many reasons to see a therapist, including:

    • Going through a difficult time and needing support

    • Understanding patterns in relationships or behaviour

    • Learning techniques to manage mental health symptoms

    • Developing coping skills for specific challenges

    • Exploring strengths to achieve greater happiness

    • Seeking personal growth and fulfilmentItem description

  • Our fees vary depending on the clinician and service type.
    Sessions generally cost $240–$280, but if you have a Mental Health Treatment Plan, you can receive Medicare rebates of $96.65 (General Psychologist) or $141.85 (Clinical Psychologist).
    We also accept NDIS, Vocat/FAS, WorkCover, TAC, and EAP referrals. Our reception team can assist with choosing the best option for your needs.

  • We make therapy accessible, evidence-based, and person-centred. SGI offers a non-judgemental environment focused on promoting mental health, personal growth, and wellbeing.
    Our clinicians integrate positive psychology interventions and other proven techniques to help clients overcome challenges and flourish.

Practical Questions

  • To book, contact us by phone or email so we can match you with the most suitable therapist. Payment is required at the time of booking and can be made via secure Stripe payment using a debit or credit card.

  • Yes. Multiple studies show that online therapy is as effective as in-person sessions for many mental health conditions.
    For example, research published in the Journal of Affective Disorders (2014) and Journal of Psychological Disorders (2018) found online CBT to be “effective, acceptable, and practical.”

  • Yes. We provide services for clients under self-managed or plan-managed NDIS, as well as VOCAT/FAS, WorkCover, TAC, VOCAT, and Employee Assistance Programs (EAP).

  • Absolutely. Many clients come to SGI Psychology for personal growth, confidence, and wellbeing, not just symptom management.
    We use Positive Psychology Coaching (PPC) and evidence-based frameworks to enhance fulfilment, motivation, and life satisfaction.

Psychologists and Session Questions

  • Sessions typically last 50 minutes, though timing may vary based on individual needs.

  • Appointments are usually available within one week, ensuring timely access to care.

  • Our team includes:

    • Registered Psychologists (AHPRA-accredited, eligible for Medicare rebates)

    • Provisional Psychologists (registered and supervised by senior clinicians)

    • Counsellors (members of ACA or PACFA, meeting high professional standards)
      Each practitioner brings compassion, training, and expertise to support your wellbeing.

Service Questions

  • Yes. Our Telehealth video sessions use end-to-end encryption and comply with privacy regulations. Your data and conversations remain fully confidential.

  • Both approaches support wellbeing:

    • Psychotherapy explores deeper emotional patterns and long-term healing.

    • Counselling focuses on shorter-term strategies for coping and resilience.
      Both are evidence-based and delivered by qualified professionals.

  • Our team assists with:

    • Anxiety, depression, and stress

    • Workplace issues and bullying

    • Relationship and family difficulties

    • Anger management

    • Phobias and OCD

    • PTSD and trauma

    • Eating disorders

    • LGBTQIA+ concerns

    • Addictions

  • Yes. Research confirms Telehealth therapy is equally effective for many clients. It also increases accessibility for people in remote or busy locations.

  • PPC combines positive psychology principles with structured goal-oriented coaching. It focuses on strengths, motivation, and measurable growth using scientifically validated tools.

  • Our counselling and wellbeing programs aim to:

    • Enhance overall wellbeing and happiness

    • Increase positive emotions and resilience

    • Identify and apply Character Strengths

    • Build purpose, balance, and self-confidence

    • Foster long-term personal growth

Need More Information?

Still have questions?
Please contact our team or book an appointment to speak with a psychologist today.
We offer confidential, compassionate, and evidence-based counselling in Preston, Melbourne, and online via Telehealth.

For details about fees, Medicare rebates, and online sessions, visit our FAQ page